Integrate LiveAgent with Outlook
Send information between LiveAgent and Outlook automatically, without writing any code, using Zoho Flow.
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Add a new contact in Outlook whenever a new contact is added in LiveAgent
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will generate a new contact in Outlook each time a new contact is created in LiveAgent.
How it works
- The flow triggers when a new contact is created in LiveAgent.
- Zoho Flow creates a new contact in Outlook.
Add a new contact in Outlook whenever a new contact is added in LiveAgent
LiveAgent + Outlook
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Supported triggers and actions
Integrate LiveAgent and Outlook using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Company created
Triggers when a new company is created
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Task created
Triggers when a new task is added to the selected list
Email sent
Triggers when a new email is sent
Event updated
Triggers when the details of an existing event are updated
Event created
Triggers when a new event is created
Email received
Triggers when a new email is received
All Actions - Actions are the automated tasks
Create ticket
Creates a new ticket
Add contact to group
Adds a contact to the selected group
Create company
Creates a new company
Create contact
Creates a new contact
Update ticket
Updates the details of an existing ticket
Remove contact from group
Removes a contact from the selected group
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact by ID, first name, last name, or email address
Fetch ticket
Fetches the details of an existing ticket by ID or subject
Fetch company
Fetches the details of an existing company by ID, name, or email address
Create contact
Creates a new contact
Create event
Creates a new event
Create task
Creates a new task in the selected list
Flag email
Flags the specified email
Send email
Creates and sends a new email
Reply to email
Replies to the specified email
Update contact
Updates the details of an existing contact
Update event
Updates a event by id
Update task
Updates the details of an existing task in the selected list
Fetch calendar
Fetches the details of a calendar by name
Find contact folder
Finds a folder by name
Fetch task
Fetches the details of an existing task by title or ID from the selected list
Fetch contact
Fetches the details of an existing contact by email address from the default contacts folder
Fetch event
Fetches the details of an existing event by title or ID from the selected calendar
What is LiveAgent?
LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
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