Integrate LiveChat with Drift
Send information between LiveChat and Drift automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Set up a new contact in Drift for each live chat initiation in LiveChat
Instantly capture new contact information from a live chat session and eliminate the possibility of omission. This flow will establish a new contact in Drift for each new live chat session in your LiveChat.
How it works
- The flow triggers when a new chat is created in LiveChat.
- Zoho Flow creates a new contact in Drift.
Set up a new contact in Drift for each live chat initiation in LiveChat
LiveChat + Drift
Build your own integrations between LiveChat and Drift
Connect LiveChat and Drift with over 650+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate LiveChat and Drift using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Visitor queued
Triggers when a visitor is queued
Chat ended
Triggers when a chat is ended
Chat created
Triggers when a new chat is created
New conversation
Triggers when a new conversation is created
Conversation closed
Triggers when a conversation is closed
All Actions - Actions are the automated tasks
Resume chat
Restarts an archived chat
Close chat
Closes an existing chat
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Fetch conversation
Fetches the details of a conversation by its ID
Fetch contact - By ID
Fetches the details of an existing contact by ID
Fetch contact - By email
Fetches the details of an existing contact by email
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
What is Drift?
Drift is a conversational marketing platform that allows you to send targeted in-app messages, set up bots to chat with visitors, and get notifications when targeted customers visit the site.
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Learn more >It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
