Integrate Zendesk with DoneDone
Send information between Zendesk and DoneDone automatically, without writing any code, using Zoho Flow.
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Generate a task within your DoneDone for fresh tickets initiated in Zendesk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in DoneDone for new tickets created in Zendesk.
How it works
- The flow triggers when a new ticket is created in Zendesk.
- Zoho Flow creates a task in the selected project in DoneDone.
Generate a task within your DoneDone for fresh tickets initiated in Zendesk
Zendesk + DoneDone
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Supported triggers and actions
Integrate Zendesk and DoneDone using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
User created
Triggers when a new user is created
Ticket created
Triggers when a new ticket is created
Task created
Triggers when a new task is created in the selected project
All Actions - Actions are the automated tasks
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Update Organization
Updates an existing organization
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
Create project
Creates a new project
Create task
Creates a task in the selected project
Add comment
Adds a comment to the specified task
Update task status
Updates the status of the specified task
Update task priority
Updates the priority of the specified task
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
Similar apps
What is DoneDone?
DoneDone is a simple task tracker and shared inbox designed for companies to track their projects and support their customers.
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Custom functions
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Learn more >We use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have 'forgotten repairs' anymore. Learn more
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Josh Lucas
Head of Operations, AAA Band Rentals
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
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Technical Engineer, Master Liveaboards
