

Integrate Zoho Desk with Zoho Projects
Send information between Zoho Desk and Zoho Projects automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started


Add new tasks to your Zoho Projects for new tickets generated in Zoho Desk
Create tasks for your tickets to guarantee timely resolution of customer queries. This flow will create a task in Zoho Projects for new tickets created in Zoho Desk.
How it works
- The flow triggers when a new ticket is created or if the details of an existing ticket are updated in Zoho Desk.
- Zoho Flow creates a new task in Zoho Projects.


Add new tasks to your Zoho Projects for new tickets generated in Zoho Desk
Zoho Desk + Zoho Projects


Initiate an event in Zoho Projects when a task is created in Zoho Desk
Ensure timely task completion and prevent any tasks from being overlooked. This flow will create an event in Zoho Projects when a task is created Zoho Desk.
How it works
- The flow triggers when a new task is created in the selected portal in Zoho Desk.
- Zoho Flow creates a new event in Zoho Projects.


Initiate an event in Zoho Projects when a task is created in Zoho Desk
Zoho Desk + Zoho Projects

Build your own integrations between Zoho Desk and Zoho Projects
Connect Zoho Desk and Zoho Projects with over 700+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Desk and Zoho Projects using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Article created
Triggers when a new article is created

Ticket thread added
Triggers when a new ticket thread is added in the selected portal

Agent updated
Triggers when the details of an agent is updated in the selected portal

Account created
Triggers when a new account is created in the selected portal

Ticket created or updated
Triggers when a new ticket is created or the details of an existing ticket are updated

Event updated
Triggers when the details of an event is updated

Contact updated
Triggers when the details of a contact is updated in the selected portal

Event created
Triggers when a new event is created in the selected portal

Ticket created
Triggers when a new ticket is created in the selected portal

Task updated
Triggers when the details of a task is updated in the selected portal

Ticket approval updated
Triggers when the details of an existing ticket approval are updated

Task created
Triggers when a new task is created in the selected portal

Contact created
Triggers when a new contact is created in the selected portal

Time entry created
Triggers when a new time entry is created in the selected task

Article updated
Triggers when an existing article is updated

Ticket comment updated
Triggers when the selected ticket comment is updated

Ticket updated
Triggers when the details of the selected ticket is updated

Call created
Triggers when a new call is created in the selected portal

Product created
Triggers when a new product is created

Ticket comment added
Triggers when a new ticket comment is added in the selected portal

Time entry updated
Triggers when a time entry is updated in the selected task

Call updated
Triggers when the details of a call is updated in the selected portal

Ticket moved
Triggers when a ticket is moved to a different team or department

Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Account updated
Triggers when the details of the selected account is updated

Agent availability updated
Triggers when the availability of an agent is updated

Agent created
Triggers when a new agent is created in the selected portal

Ticket approval added
Triggers when a new ticket approval is added

Project updated
Triggers when the details of an existing project are updated

Task or subtask updated
Triggers when the details of an existing task or subtask are updated in the selected portal

Milestone completed in a portal
Triggers when a milestone is completed in any project in the selected portal

Milestone created in a portal
Triggers when a new milestone is created in the selected portal

Overdue task in project
Triggers when a task in the selected project becomes overdue

Milestone created
Triggers when a new milestone is created

Bug submitted in project
Triggers when a new bug/issue is submitted in the selected project

Overdue task or subtask in portal
Triggers when a task or subtask in the selected portal becomes overdue

Task created
Triggers when a new task is created in the selected portal

Event created
Triggers when a new event is created

Project comment added
Triggers when a new comment is added in the selected project

Task created in project
Triggers when a new task is created in the selected project

Comment added
Triggers when a new comment is added to the selected task

Task list created
Triggers when a new task list is created

Bug submitted
Triggers when a new bug/issue is submitted

Task list completed
Triggers when a task list is marked as completed

Task updated in project
Triggers when the details of an existing task are updated in the selected project

Task completed
Triggers when a task is completed in the selected portal

Milestone completed
Triggers when a milestone is marked as completed

Project created
Triggers when a new project is created
All Actions - Actions are the automated tasks

Create contract
Creates a new contract for the selected account

Create task comment
Creates a new comment in the specified task

Add agent to team
Adds the specified agent to the selected team

Create topic
Creates a new topic

Create ticket comment
Creates a comment in the selected ticket

Create agent
Creates a new agent in the selected organization

Create task
Creates a new task in the selected department

Create topic comment
Creates a comment for the specified topic

Request approval for ticket
Requests an approval for an existing ticket from the specified approver

Remove tag
Removes a tag from the specified ticket

Create product
Creates a new product in the selected organization

Create call
Creates a new call in the selected organization

Send email reply
Sends a reply for the specified ticket created in the email channel

Add tag
Adds a tag to the specified ticket

Create custom module record
Creates a new custom module record

Create contact
Creates a new contact in the selected organization

Add user to group
Adds the specified users to an existing group

Add ticket time entry
Adds time entry for an existing ticket

Add task time entry
Adds time entry for an existing task

Create event
Creates a new event in the selected organization

Create ticket
Creates a new ticket in the selected organization

Create account
Creates a new account in the selected organization

Create contact comment
Creates a comment in the selected contact

Create article
Creates a new article

Update ticket
Updates the details of an existing ticket

Update call
Updates the details of the specified call

Update contract
Updates the details of an existing contract

Edit ticket time entry
Edits the time entry of an existing ticket

Invite contact to the help center
Invites the specified contacts to help center

Update agent
Updates the details of an existing agent

Update ticket comment
Updates the comment for the specified ticket

Update contact comment
Updates the specified comment in the selected contact

Update ticket timer
Updates the timer of an existing ticket

Update account
Updates the selected account

Close ticket
Closes the specified tickets

Remove agent from team
Removes the specified agent from the selected team

Remove user from group
Removes the specified users from an existing group

Update topic
Updates the details of an existing topic

Update product
Updates the details of the selected product

Send custom channel reply
Sends reply for a ticket via the selected channel

Update KB user status
Updates the status of an existing KB user

Associate accounts to contact
Associates the specified account with the specified contact

Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam

Update article
Updates the details of an existing article

Update task timer
Updates the timer of an existing task

Update call timer
Updates the timer of an existing call

Update task
Updates the details of an existing task

Move ticket
Moves the specified ticket to the selected department

Update agent availability
Updates the availability status of an existing agent

Update custom module record
Updates the details of an existing custom module record

Update contact
Updates the selected contact

Fetch contract
Fetches the details of an existing contract

Fetch ticket time entry
Fetches the time entry of an existing ticket

Fetch KB user
Fetches the details of an existing KB user

Fetch customer happiness
Fetches the happiness feedback of an existing customer

Fetch ticket thread
Fetches an existing ticket thread by unique ID

Fetch task
Fetches the details of an existing task by ID

Fetch ticket
Fetches the details of an existing ticket

Fetch agent
Fetches the details of an existing agent by ID or email

Fetch article
Fetches the details of an existing article

Fetch product
Fetches the details of an existing product by unique ID or name

Fetch call
Fetches the details of a call based on the selected field

Fetch custom module record
Fetches the details of an existing custom module record

Fetch contact
Fetches a contact by email address, unique ID, or contact name

Fetch account
Fetches an existing account by name or ID

Fetch ticket tags
Fetches ticket tags using ticket ID

Fetch event
Fetches the details of an event based on the selected field

Trash contact
Moves selected contact to the recycle bin

Trash account
Moves selected account to the recycle bin

Trash ticket
Moves selected ticket to the recycle bin

Create time log for task
Creates a time log for the selected task

Create task
Creates a new task

Create issue time log
Creates a time log for the selected issue

Add comment
Adds a comment to the selected task

Create subtask
Creates a new subtask in the selected task

Add comment to bug
Adds a new comment to the selected bug

Submit bug
Submits a new bug/issue

Add client to project
Adds a client to the selected project

Add user to project
Adds a user to the selected project

Create project
Creates a new project

Create comment in project
Creates a new comment in the selected project

Create task list
Creates a new task list

Create event
Creates a new event

Create milestone
Creates a new milestone

Add client company
Creates a new client company

Create general time log
Creates a general time log for the selected project

Add followers to task
Adds the specified users as followers to an existing task

Add existing client company to a project
Adds an existing client company to a project

Complete milestone
Completes an existing milestone

Update task list
Updates the details of a task list using its ID

Update general time log
Updates the details of an existing general time log

Update task or subtask
Updates the task or subtask details for the specified ID

Update project
Updates the details of an existing project

Update issue time log
Updates the details of an existing issue time log

Update bug
Updates the details of an existing bug/issue

Update client company
Updates the details of an existing client company

Update task time log
Updates the details of an existing task time log

Fetch milestone
Fetch the details of an existing milestone by search term

Fetch user
Fetches the details of an existing user by email address or user ID

Fetch project - By ID
Fetches the details of an existing project by ID

Fetch CRM deals
Fetch the CRM deals associated with the selected project

Fetch task list
Fetches the details of an existing task list by name

Fetch task
Fetches the details of an existing task by name

Fetch milestone by ID
Fetches the details of an existing milestone by ID

Fetch project - By search term
Fetches the details of an existing project by search term

Fetch task status
Fetches the status of an existing task by task name

Fetch task in project
Fetches the details of an existing task by ID, name, owner, or status in the selected project

Fetch time log
Fetches the details of an existing time log by bill status and owner

Fetch bug in project
Fetches the details of an existing bug/task in the selected project

Fetch project status
Fetches the status of a project by name

Fetch clients in a project
Fetches the clients associated with the selected project

Fetch tag
Fetches the specified tag using name

Fetch user in portal
Fetches the details of a user in the selected portal using email address
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is Zoho Projects?
Zoho Projects is online project management software that helps you efficiently collaborate with your teams. You can create projects and tasks, set milestones, file issues, and keep track of everything from one place.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >